Shipping Policy

Returns and Exchanges:

At ecsunshine.com we want you to be completely satisfied with your purchase. If you are not satisfied with your order for return or exchange. You can simply return your order in its original packaging accompanied by the original receipt to our address, please contact the customer service for return address. the original shipping fee from your order will not be refunded. Return your order to us within 30 days from the date your order was received and we will issue you a refund or exchange minus the shipping charges. Please note clearance items are final sale and cannot be returned.

Returns with a receipt:

Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over $500 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.

Returns without a receipt:

For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.

Processing Time:

Because the products you ordered may be out of stock, coupled with other force majeure, generally we need 1-4 working days to process your order.

Shipping Time:

Shipping restrictions may apply to certain products and destinations.

Note: Free Standard Shipping On Oders Over US $50

FOR ON-LINE FREE SHIPPING PROMOTIONS

Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. We can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to us after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.